Exchange and refund policy

Details of Exchange – Return policy (Applicable to medical stethoscope items):

  • Please check the goods carefully before receiving. If there is an error within 7 days, the exchange – return policy will apply.
  • This policy does not apply to products under  promotions.
  • For customers who is in Hanoi city can directly contact Exchange / Return / at the office, the address:   Song Nhue Apartment, Kien Hung, Ha Dong, Hanoi.
  • The product is 100% new with original tags, belts, original components (no scratches, tears, broken, cracked …) and full accessories.
  • Goods must have passed technical appraisal and have not been used and accompanied by a sales invoice.
  • The return and exchange process is carried out when the package is returned to the Company’s warehouse in the specifie returned and exchanged time